Average shipping time is 3 to 5 business days. If you have concerns on the location of your packages please call
210-334-0664 and ask for Cristen who is our shipping coordinator. A $12 shipping fee is applied to every order so please take this in to consideration when placing a new order.. We do not offer overnight shipping at this time. If you are low on product please be sure to restock before you run out so you are fully stocked.
Unfortunately , we are not responsible for lost or stolen items. Once the order is turned into USPS/ UPS, it is now under their care. You’ll be required to submit a claim directly with USPS/ UPS and follow their guidelines.
**For a lost package, you can call USPS (1-800-275-8777) with your tracking number and they will help you locate it. If unable to find your package, you’ll need to fill out a Lost Package Report with USPS.
If a package is damaged, please contact our customer service team at email@example.com within 48 hours of receipt. Please make sure to provide pictures of the damaged item, shipping package and label together in your email so that we may resolve the issue.
Unfortunately, we will not be able to take responsibility for shipping costs due to an incorrect/ incomplete address or change of address after order. New product can be re-shipped however regular product and shipping costs will be applied. You are able to contact USPS/ UPS to request a package re-route.
Customer refunds -must be made with in 7 days of purchase for a full refund from their consultant. As a consultant, if you wish to be refunded on your customer’s returned product, you MUST submit the that was returned to you by mail or in person at the Vidaslim Office to receive your refund for the opened product.
Please mail returns to
11503 Jones Maltsberger Road Suite 1201
San Antonio, TX 78216